The electricity ousted the broadband during the second quarter as the service with which the most dissatisfied are the Spaniards, according to the panel of households published this Friday by the National Commission for Markets and Competition (CNMC).
The price is the reason given by 90% to argue their dissatisfaction, although it should be noted that the panel was held before the great escalation of electricity prices that has been in existence since the summer and that maintains the wholesale price of electricity above 200 euros.
15.3% of households were dissatisfied with electricity, compared to 12.2% in the barometer of the previous year, while those who were dissatisfied with broadband were 13%, and 12.2% who complained about your landline. In the case of broadband, the negative ratio has been lowered by a point and a half.
The price was the main reason for complaint of most services, with special intensity gas (84% considered it their first reason for disappointment) and the Pay TV (76,4%).
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Regarding claims, broadband continued to lead with 14% in one year, followed by fixed telephony, 10.7%, and mobile telephony, 8.3%.
The main reasons for claiming continue to be billing failures, although in broadband the lack of quality of service also stands out (54.3%).
Reference-www.elperiodico.com