Barcelona Metropolitan Transport (TMB) has concluded that the H16 bus driver investigated for allegedly do not open the doors to two teenagers on Thursday of last week acted correctly. According to internal investigation, the technical parameters indicate that you opened the door at the first requested stop. Thus, TMB closes the investigation for the complaint from a woman according to which the driver had refused to let down his daughters, 12 and 18 years old. According to the account he made on Twitter, push the button before arriving at his home stop, the driver did not open the doors and neither to the next stop. She did, according to them, when the 18-year-old said out loud that she would call her family.
According to the investigation, at 7:35 p.m. day 23 the bus stopped and open the doors to the Ps stop. Taulat-Provençals. He then skipped past the Ps. Taulat-Diagonal Mar and Pg.Taulat-Pl. Llevant, because he had not registered no stop request. When the bus was already heading to the Next stop the request to go down was produced. The record marks this action at 7:38 p.m. A minute later the bus stopped at the next stop, Sant Ramon de Penyafort-Ronda Litoral, where it opened the doors. Then the vehicle, no longer ticketHe advanced to the last stop of the journey, on Eduard Maristany Street.
Technical checks
It is a general safety rule that buses cannot stop and open doors outside the established stops. Bus technical services have also done tests to verify If the stop request system of this vehicle is working properly, they have checked the acoustic warning and visual, both to the customer screen, as well as the lighting of the stop panel and the warning in the driver’s place.
The data obtained from the positioning and the records of the vehicle are consistent with the explanation given by the driver in the various interviews held with those responsible for the line and the garage. The result of the investigation has been communicated to the mother of the two users, who filed a claim through the Barcelona City Council.
Apologies to mother
This Monday, from the Directorate of TMB, as soon as the issue became known after the public complaint of the girls’ mother on Twitter, the woman was contacted to apologize for the inadequate response initially sent and to inform you that a thorough investigation would be initiated to clarify the matter. The specification of the data provided by the claimant herself has facilitated the quick investigation of the accident.
TMB’s management wants to highlight the professionalism of its staff, “which provides a public transport service of the highest quality, following protocols and regulations that always aim to guarantee the safety of citizens. Barcelona’s transport is a world reference and one of the best valued public services in all satisfaction surveys “.
Protocol review
Related news
TMB will review your protocols response to complaints and claims and will reinforce the training of the personnel who provide this service to improve the attention and information to citizens. Given the magnitude of the media impact of the issue, and even the social alarm generated, TMB will make available to the authorities the technical analyzes carried out and the data on which they are based.
The works council supported the driver and criticized the public attitude of the municipal company.
Reference-www.elperiodico.com