BC’s largest 911 service provider is advising Telus customers in the Fraser Valley to use cellphones to call 911 amid an ongoing outage to the company’s landline service.
E-Comm 911 tweeted Sunday morning that an ongoing service disruption in the region had rendered some Telus landlines unable to call 911.
Information posted on the Telus website Sunday indicated that customers in Hope, Boston Bar and Spences Bridge were affected, as was the community of Princeton, which is not part of the Fraser Valley.
CTV News has reached out to Telus to ask how many customers are affected. This story will be updated if a response is received.
According to the Telus website, the outage is affecting television and internet services as well as landline phones.
The outage is listed as having begun around 10:40 pm Saturday. The cause is listed as “damage affected upon Telus infrastructure.”
As of 11 am Sunday, crews were on scene assessing a damaged cable. There was no estimated time for service restoration.