The death of a loved one implies a grief that allows you to recover from the loss of that special person, however you also have to be attentive to various situations that, if not treated in time, could become a headache.
It is about the hiring of funeral services, which must be paid attention at the time of hiring, this because there are providers that do not comply with the stipulations, violating your rights as a consumer, however this has a solution through a complaint or complaint (as the case may be).
In this sense, remember that when contracting this type of services, they must have an adhesion contract, which must be registered by the Federal Consumer Prosecutor’s Office (Profeco), in addition to the fact that said services must be under the NOM-036-SCFI- standard. 2016, which regulates the information requirements and general provisions in the provision of funeral services.
For example, among the actions that the adhesion contract must include, the consumer’s power to assign or transfer the rights over the contracted services stands out, specifying the procedures to be followed and, where appropriate, the charges that this originates.
In the same way, the contract must also contain the location data, attaching, when providing the service, the corresponding location plan, which must be signed and stamped by the authorized dealer, as well as the validity of the rights to use lots or pits. of the cemetery or pantheon, this when it includes the sale of rights to use lots or graves, niches or drawers in concessioned cemeteries or authorized places.
Who had the most complaints?
According to Profeco, in 2020 five funeral service providers led consumer complaints, being Grupo Gayosso 59; Gardens of Time with 33; Future Services Perches with eight; Family Support and Assistance Plan with seven and Cooperativa Previsora del Norte also with seven.
Profeco highlighted that the main reasons for complaints by consumers during that year were the refusal to provide the product or service, refusal to contract recession and refusal to make refunds.
The importance of foresight
In Mexico it is estimated that only 4% of the population has a funeral plan, so it is important to strengthen the culture of anticipation that is postponed due to taboo or a subject that “will not pass for the moment”, however it is important to be prepared for any eventuality that involves a disbursement.
According to Profeco, each year the value of funeral services increases by at least 5% in direct relation to inflationary adjustments, in addition to the fact that the total amount contracted is tax deductible.
Hence, future funeral plans could be considered as a medium-term investment scheme, which is not devalued, but rather increases in value, ”the agency details.
In addition, figures show that funeral expenses can reach up to 40,000 pesos, hence the importance of having a culture of provision, hence the importance of having a culture of funeral provision to avoid risks to personal or family heritage ”. explains the Profeco.
According to Profeco, each year, funeral services suffer an increase of at least 5% in direct relation to inflationary adjustments.
Reference-www.eleconomista.com.mx