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A Tim Hortons in Tecumseh is the first in Canada to test out new drive-thru technology.
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Located at 5250 Walker Rd., the Tim Hortons now has a second automated drive-thru lane, eliminating face-to-face communication with staff.
At the new lane, guests still order at a menu board, but instead of pulling up to a window to pay, they make their payment at a card reader by the menu board. As customers pull up to an automated window, which adjusts to the height of their vehicle, an employee inside the building loads their order onto a conveyer belt that carries the order over the traditional drive-thru lane to the pick-up point.
The traditional drive-thru lane where customers give payment to staff at a window and are handed their orders remains active.
“It’s about giving people options in the drive-thru, making it faster and more efficient, a much more seamless process,” said Zahra Lakhani, senior director of format innovation for Tim Hortons.