How Rogers’ mass outage is affecting service in Hamilton – Hamilton |

A massive outage from Rogers affected users across Canada on Friday, affecting phone, Internet and Interac services.

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The company didn’t acknowledge the problem until just before 9 a.m. ET, leaving users in the dark for hours about when they could use their devices again.

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The outage affected services across the country, including access to cell phones, 911 call centers, financial transactions and more.

Reports of the outage have accumulated in an outage tracking webpage — with complaints reaching from coast to coast.

More than 15,000 Rogers users in Toronto have filed a complaint, as have thousands in Montreal, Brampton and Ottawa. Hundreds of users from around the world, from Halifax, NS and Victoria BC, have also reported problems.

The outage is also reportedly affecting ATMs and interactive machines across the country, according to reports on social media.

READ MORE: Rogers users report massive outage affecting phones, Internet and Interac

In a statement sent to Global News, a Rogers Communications spokesperson said the outage is affecting both “wired and wireless networks.”

In Hamilton, Internet subscribers using Fido and TekSavvy services were also affected by the outage.

The city says several city services have been affected, including HSR, DARTS and its service center credit and debit machines.

Below is a list of known issues in the city related to the outage.

Most Interac services used for in-person and automated payments have been affected, including:

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  • Parking on public roads and municipal parking lots (impacts on paid parking through the Passport application)
  • @hsr Ticket Office (located in the Go Centre) at 36 Hunter St.
  • Community Recycling Centers – License Counter at City Hall
  • Municipal Service Centers
  • Recreation and Senior Centers
  • Provincial Crime Administration

The city says alternative forms of payment such as credit card, check and cash are still accepted.

Click to play video: 'Rogers' network across much of Toronto and parts of Canada'

Rogers network is down in much of Toronto and parts of Canada

Rogers network is down in much of Toronto and parts of Canada

DARTS has been experiencing significant schedule disruptions and there have been impacts to trip booking and delivery.

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The city has asked residents who need answers about service access to contact Accessible Transportation Services at 905-529-1212.

GO Transit said that parts of its system were being affected by the outage.

The transit agency said fares cannot be purchased with debit or credit cards. Electronic tickets may also not be available.

“However, our contact center and transit security dispatch lines are fully functional to handle customer calls,” GO said.

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Hamilton hospitals are not affected

Overall, the two Hamilton hospitals have not been affected by the service outage.

In a social media post, Hamilton Health Sciences revealed that they are using Bell’s services and anyone with an appointment scheduled should plan to attend.

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Rogers customers calling 911

Hamilton Police and Niagara Regional Police are letting Rogers customers know that the outage may slow down connections for those who need 911.

They are advising callers to stay on the line during any delays.

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With files from Rachel Gilmore

© 2022 Global News, a division of Corus Entertainment Inc.

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