Almost a month ago, the City of Lethbridge implemented a redesign of its new transit system that sought to reduce costs while streamlining services.
However, the changes did not sit well with all public transportation users, who had concerns about the removal and relocation of bus stops, travel schedules, and more.
Timothy Sanderson, general manager of Lethbridge Transit, said there was an influx of inquiries from the beginning.
“We have been very lucky because we have received a lot of feedback and it really shows the level of commitment from our customers,” said Sanderson.
Residents Raise Concern Over Lethbridge Transit Renewal
“Every day it improves a little because we get more information, our transit operators become more familiar with the system.”
Now, Lethbridge Transit has revealed some minor changes, These include platform reviews at the downtown Park & Ride terminal, myRide app updates, and changes to transfer times on one of the major routes.
In addition, early morning services have been added to transport passengers from West Lethbridge to the city center, hospital and industrial areas in the eastern part of town, booking for demand response zones starts at 5 : 50am and resources have been reallocated to address capacity concerns in the Southgate demand area.
“Is everything working perfect now? No. But before, everything was not working perfectly either. “
Over the next two weeks, Lethbridge Transit is expected to install permanent signage and build benches and shelters at key locations.
Passenger numbers in transit are likely to remain well below pre-pandemic levels, Statistics Canada reports
Sanderson says there are a number of recommendations that will be implemented at the next service change in November, which occurs every three months.
“(That) will expand the windows of the demand zone, expanding the areas that it can go to the west side, and various things,” he explained.
Lethbridge Transit continues to encourage residents to provide feedback and ask questions about the system by calling 311.
“You can get an answer through other means, you can get an answer by talking to the bus operator, but with 311 each of those comments is recorded (so that) when we provide this feedback to the council at the end of the pilot project (in March ) will make sure it’s included in that. “
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