Unrecognized charges, credits or bank movements due to possible identity theft caused 653 million 647,823 pesos to be claimed from banks and of these only 233 million 425,089 pesos have been reimbursed to clients, 35% of the total.
On the one hand, it has to do with the time it takes to attend to a claim and, on the other, with cases that will not proceed, which indicates that the bank will not be able to absorb the amount not recognized by the client.
During the January-September period, according to the latest report from the Bureau of Financial Entities of the Condusef, 49,871 complaints were received for possible identity theft, among which the opening of an account not requested or authorized, credit not recognized in the credit history, credit granted without being requested or authorized, cash disposition at the teller window and/or branch, among others.
By amount claimed, the highest amounts were reported in Santander where the 1,956 complaints reported for movements derived from possible identity theft amounted to 264 million 258,768 pesos, followed by HSBC with 89 million 983,633 pesos.
Of the amounts claimed, Santander has reimbursed its clients 96 million 697,195 pesos, just 36% of what they do not recognize, for its part, Citibanamex has paid 16 million 811,383 pesos, 18.6% of what was claimed, according to Condusef reports.
Within the report, the regulatory body explains that the claims in these possible identity theft and fraud are not necessarily the responsibility of the banking institutions.
There are cases where the claims of the users towards the banks do not proceed because the financial entity does not find elements where it considers that the damage or fraud that they have committed to the person is their responsibility.
When the fraudsters obtain this data, they use it to acquire, contract financial products and services in order to obtain money on behalf of the victims.
The way in which they obtain the data of the users of the banks has to do with calls and messages that they make posing as executives of some banking institution.