A pensioner with mobility problems sent a letter to the workers of BBVA where he explained to them that he had lodged a complaint after he could not withdraw money with the passport at the ATM or received help from the employees, that they tried to charge him two euros for the operation at the counter window.
Amparo Molina, a resident of Burjassot (Valencia) who ensure he is “older, but not an idiot”, He released the letter in which he said he went to the bank branch this Thursday at 10am to withdraw “a small amount” of his savings he needed.
His primer gave him trouble, which made it impossible for him withdraw money from the ATM, so, when it was his turn, he asked for help “and you – he points out in his letter – did not want or were not allowed to help.”
At the window he asked for a “solution” to be able to withdraw his money but they told him “For the window I had a commission of two euros”, an amount that surprised him “because it was disproportionate and difficult to accept” for his economic situation.
“Since they are already charging me a very high maintenance fee, I left your office without me money and I spent the day with few euros “ and finally “I went to file a complaint,” the user explains.
Amparo Molina indicates that it is not normal for her to be forced to do so filed a complaint and ensured that the banking entities “should” help those who, like her, need it, as well as “providing information to people in a situation of economic vulnerability”.
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He further argues that it should be possible to apply for a basic bank account “without any type of maintenance commission” and that changes that affect them as customers need to be reported.
It also asks the workersmore empathy and less arrogance with retired workers ”. Finally, he reports that an ATM “should never be on the street”; that he has a savings book because “the State is forcing him” and that it is, in his view, “inhuman that they have people with mobility problems waiting to get up.”
Reference-www.elperiodico.com