What Canadians should do in Taiwan after deadly earthquake

The federal government is offering advice to Canadians in Taiwan, where a major earthquake killed at least nine people.

Canadian citizens in Taiwan should first record with Global Affairs Canada, The Minister of Foreign Affairs, Mélanie Joly he warned in a post on X on Wednesday.

The government says the free service allows Canadians to receive important information about an emergency abroad, a personal emergency at home, a natural disaster or civil unrest. All personal information obtained is kept confidential, she added.

Those who need consular assistance should contact the 24-7 service Surveillance and emergency response center.

To request emergency consular assistance, Canadians can email [email protected] or submit their information via a Contact Form online.

Global Affairs Canada notes that it does not address questions about Canadian visas or immigration to Canada, which are handled by Citizenship and Immigration Canada.

Those outside Canada can call Canada Trade Office in Taiwan at 886 (2) 8723-3000. It is located at 6F, Hua-Hsin (Citibank Building), No. 1 SongZhi Road, Xinyi District in Taipei.

The following are the contacts for emergency services in Taiwan: 110 (police); 119 (medical assistance); 119 (firefighters).

Canadians can call 1-613-996-8885 (collect, when available), or toll-free 00-800-2326-6831 for assistance. The government says the toll-free number may not work in some cases and some payphones may require an additional payment.

Those within Canada can call 613-996-8885 or 1-800-387-3124 (toll-free only within the US and Canada) if they require consular assistance.

Other ways to ask for help include:

  • SMS: 1-613-686-3658 (carrier charges may apply);
  • WhatsApp: 1-613-909-8881 (carrier charges may apply);
  • Telegram: Canada Emergency Abroad;
  • Signal: 1-613-909-8087; and
  • TTY for people with hearing loss: 613-944-1310 or 1-800-394-3472 (toll-free in the US and Canada only).

Ahead of his housing announcement Wednesday in Toronto, Prime Minister Justin Trudeau offered his support to people affected by the earthquake.

“Canada is willing to provide support and has reached out to Taiwanese officials,” he said. “We are also engaging to ensure that affected Canadians have the support they need.”

According to Global Affairs Canada, 5,518 Canadians in Taiwan are currently listed in Canada’s registration service. Since registration is voluntary, it may not reflect the actual number of Canadians in Taiwan, he added. Its Surveillance and Emergency Response Center has so far received five inquiries related to the earthquake.

“Global Affairs Canada is aware of an earthquake in Taiwan and is closely monitoring the situation,” Global Affairs Canada spokesperson Grantly Franklin said in an email to CTV News. “Our thoughts are with all those affected. Canada stands ready to help.”

In its travel advice Online for Taiwan, the government website recommends that people “take normal safety precautions” and noted that aftershocks could occur.

“Canadians in the affected area should exercise caution, monitor local media and follow the advice of local authorities,” Franklin wrote, adding that another way to get updates is by following @TravelGoC on social networks.


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