The airport groups operating in Mexico, the Mexico City International Airport and the Federal Civil Aviation Agency, coordinated by the Ministry of Infrastructure, Communications and Transport, as well as by the National Institute of Migration, attached to the Ministry of the Interior , are about to launch digital kiosks to streamline customs and migration processes for Mexican, Canadian and American travelers starting with the high season at the end of the year.
This agreement was taken during a meeting where officials from the 3 airport groups, Airports and Auxiliary Services, AICM, AFAC, STIC and the INM, analyzed the possibilities of initiating the introduction of this technology, since those in charge of migration do not supply due to the large number of travelers who arrive at peak hours and because these systems are already available and reliable, their use will begin in the air terminals with passengers in the T-MEC area.
At the international level, the International Air Transport Association (IATA) has encouraged the use of new technologies to give travelers more agility. This is the case of IATA Travel Pass, an application for smartphones through which travelers can create a digital version of their passport, review the current regulations of the country they visit and share their biometric information, vaccination status, Covid-19 tests. and documents necessary for international travel.
As the recovery from the effects of the crisis continues, the agency hopes that these technologies can be pushed to achieve a zero-contact experience throughout the passenger journey.
The IATA aims that with this application, passengers can share with airlines, airports and authorities the information of their digital passports and their biometric data, so that they can use their face as a passport and boarding pass, so that they can verify their Identity at self-service kiosks for check-in and at automatic boarding gates.
According to SITA, a technology company for the airline industry, the health crisis caused by Covid-19 accelerated the implementation of automated equipment at airports due to the need to reduce physical contact in travel processes in order to protect passengers and staff, as well as improving the customer experience and driving efficiency.
Earlier this year, SITA said that, compared to what was registered before the pandemic, three times more airports and airlines are interested in investing in biometric technologies and implementing automatic boarding gates for the identification of personnel. Likewise, airlines are beginning to look for options to offer their passengers a touch-free check-in.
“Airlines and airports had to quickly incorporate new health measures, such as contactless processing of passengers and the management of health information and new protocols,” said David Lavorel, CEO of SITA Airports and Borders.