“Soy mayor, no idiota”. Here is a recent report on the digital bridge and the major people, a rais de la ola de cierres de bancarias bancarias. This is a phenomenon that we know well: in Catalonia, two of the three banking offices closed since 2008. In Barcelona, where a third of the mayors of 74 years has not used the internet, the consequences are terrible for the quality of life of the mayors.
We are constructing a model of digitization not apt for the citizenship of mayor edad. I saw him with them administrative traumas during the pandemic: since the Minimal Vital has the covid certificate. In the case of evacuation, for example, the digital breach was identified as one of the main causes of a velocity evacuation in Barcelona. Depends on traumas exclusively digital generates desigualdades.
We know that, in Barcelona, more than the number of cities in the city that are not connected to the Internet are formed by people over 75 years or more. And we also know that, during the first months of the pandemic, only one third of this group of residents has carried out traumas ‘online’.
We will not be allowed a digitization that dehumanizes public services. Interacting with the Administration can be more difficult precisely for those who need it. Definitely: no digitalization process should take place to incorporate the fear of the most vulnerable people.
We also know that in each of the 74 major cities of 74 years, Barcelona has a ‘smartphone’ with internet connection. Use the internet to distinguish between more young people: more oriented to social relations, maintenance. Usos menos complejos, pero usos al fin y al cabo. We need to address the digital breach affecting the dignitaries of the dignity, reconciling them as individuals capable of learning.
The current model of digitalisation amplifies existing social inequalities. Abordar his impact on the major people we correspond to all. Also in the banks, whose transmission gear is necessary for the pensions of our old and young people. But it is clear that from these institutions we have an extra responsibility to apply Digital policies that do not generate exclusion for mayors.
We need more research on major people and digitization. The case of the study on the digital breach of Ayuntamiento is a good example of this: the survey that was carried out in 2020 has incorporated the mayors of 74 years. Pero la anterior, de 2016, no lo hacía. Los dejó fuera. We need to know more and more about the relationship between our people and people with the technology to power give adequate answers to your needs.
The digital processes must incorporate human accompaniment. It is evident that the digitization of services can increase the efficiency of public resources, but this can not be spent on determining social groups without access. We can offer presentable alternatives to the processes that are being digitized. For example, located at TIC Agents in the municipal offices of the most vulnerable barriers to assist in the realization of ‘online’ traumas. The support in municipal dependencies is automatic bank accounts that are open to citizens in the city, as we have recently learned from the municipal governor. There is no need to renounce innovation, it is humanized.
We need specific digital capacity programs, with personalized attention and autonomy-oriented policies, not dependent on them. Policies focus on the dignity and reconciliation of the capacities of the Mayors. What we are working on is the Connectem Barcelona pilot program: endow Trinitat Nova’s vulnerable groups with free connections and desktops, and capacity support, with the aim of transforming their relationship with technology.
Carlos San Juan, the author of the phrase that opens this article, states very clearly: we need “a more humane treat for bank lenders”. Yo iría más allá: we need to humanize the digital transformation.
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