Vancouver-based national operator Telus has once again topped the rankings in Opensignal’s mobile network experience report.
The operator was ranked first in the Video Experience, Voice App Experience, Download Speed Experience, and Upload Speed Experience categories.
“It also jointly won the remaining three categories, 4G Availability with Rogers, 4G Coverage Experience with Bell, and Gaming Experience where we saw a three-way split,” the report describes.
In terms of download speeds in particular, Telus achieved a score of 72.8 Mbps. Bell came in second with 69.3 Mbps and Rogers followed with 59.8 Mbps.
“While our Bell users saw their average speeds grow from 1.9Mbps to 69.3 Mbps, our Rogers users saw a 6Mbps increase with average speeds of 59.8Mbps. However, Telus still has a significant advantage (3.4-12.9 Mbps) in the download speed experience, but if this trend continues, it could soon be challenged by one of its rivals, ”Opensignal highlights.
Telus also beat Bell and Rogers in a close race for Upload Speed Experience, with its users observing an average speed of 11.2Mbps, which is 0.6-0.8Mbps higher than its peers.
Additionally, the report highlights that Telus topped the video experience category with a score of 74.5 points on a 100-point scale. Although the airline’s score did not change from the previous report, the scores for Bell and Rogers decreased 0.9 percent to 72.1 points and 68.5 points, respectively.
“Telus continues to lead our measure of experience quality for over-the-top (OTT) voice services – mobile voice applications such as WhatsApp, Skype and Facebook Messenger,” the report states.
The airline received a score of 80.3 points in the category. Bell and Rogers followed closely with 79.9 points and 79.8 points, respectively.
Additionally, Opensignal states that in their previous report, “Rogers won our 4G Availability award in full. But this time, Telus has eaten his lead and forced a statistical tie. “
The report states that this was due to an improvement of 0.8 percentage points in the Telus score, while the Rogers score decreased slightly by 0.1 percentage points. It’s worth noting that Bell’s score improved by 0.4 percentage points, but remained more than 1.3 percentage points behind the other two.
Opensignal notes that the highest competition was observed in the gaming experience category, as there was no statistical difference between the three operators.
“Telus, Bell and Rogers became joint winners of this measure and continued to rank in the Fair Gaming Experience category (65-75 points). A fair rating means that most users considered the experience average; it also indicates that the gaming experience was generally controllable, and most users noticed a lag between their actions and the results of the game. “
The data for this report was collected between October 1 and December 29, 2020.
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