Search and retention of talent, the challenge of companies on the road to recovery

Having hybrid / remote alternatives will be a growth engine for companies in the long term, as revealed by the global survey “The Future of Work,” HSBC Navigator. Faced with a more optimistic business outlook for the next 12 months, companies warn that they must invest and diversify the way they attract and retain their staff.

According to the survey conducted among leaders of 2,130 companies from 10 markets around the world, including Mexico, employee retention and hiring was added as a priority in the one-year horizon, along with the search for profitability, cost management and improvement in customer service, among others.

In an environment that companies generally perceive with greater optimism for the next 12 months, 77% consider that there is a strong relationship between their workforce and achieving long-term profitability. 69% say they already invest in their collaborators, and the rest consider doing so in the future, as part of their business strategy.

As competition for talent intensifies, the survey shows that leaders take action and react to workforce demands beyond financial incentives, with an emphasis on factors of well-being and work-life balance. when it comes to attracting staff. Although 46% of the business leaders consulted perceive salary and benefits as the main factor in attracting and retaining talent, flexible labor policies and an emphasis on the physical and mental well-being of employees are becoming more relevant.

Therefore, the business leaders surveyed are working on how to reinvent the future of work, according to the survey results:

  • Remote working is here to stay: 67% consider remote / hybrid working crucial to enhancing future growth.
  • Flexibility is a boost to well-being: 39% of leaders surveyed believe that offering staff a flexible work arrangement, where employees can freely choose where to work from, is a key factor in attracting and retaining staff.
  • 34% of companies consider maintaining or implementing a flexible work policy, with partial or completely remote schemes.

The surveyed leaders perceive that the workplace will be, in the next three years, a place where employees can carry out team activities and have greater collaboration; where they can learn and train, socialize, develop relationships with customers and encourage innovation.


The Navigator “The Future of Work” survey was conducted from August 3 to 8 among 2,130 leaders and decision makers from 10 world markets (Mexico, United States, United Kingdom, Germany, India, United Arab Emirates, Hong Kong, Singapore, China and Australia). The companies consulted have a sales volume that ranges from 5 million dollars per year. In Mexico, 218 leaders, men and women, from different industries and services were surveyed.

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