The Saskatchewan Health Authority (SHA) says that as of 1 p.m., more than 12,000 vaccination appointments had been booked for youth ages five to 11.
Those vaccinations are scheduled to begin tomorrow across the province, including in more than 110 schools, as well as through specialized clinics for children with additional needs.
However, the province’s debut of pediatric vaccination was not without its hiccups, as the booking website fell for about half an hour shortly after launch due to “high traffic.”
“We had some difficulties with our online reservation system this morning,” SHA Emergency Operations Center Vaccine Chief Sheila Anderson said Tuesday morning.
“There was a downtime of approximately 30 minutes related to the high traffic on the site. The system was not working and when it was not working the public would have experienced an error message, but it has been resolved and the system is now working as expected. “
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Anderson said that while SHA will closely monitor the system, they “don’t expect” further booking problems on the site.
He said there are currently more than 40,000 appointments available.
Anderson said a problem experienced with the province’s telephone reservation system has also been resolved.
“Our SaskVax line this morning, experienced a small issue where instead of playing music when people were on hold, it just ran out of air. So that problem has also been solved, ”Anderson said.
“I certainly want to apologize on behalf of SHA for the inconvenience. We certainly went through a rigorous testing process, in fact our team got up very early this morning testing the system again, but there was an issue related to high traffic this morning. “
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Don Sparrow, a Saskatoon resident and father, detailed his experience
“I had two different browsers open, as well as my cell phone trying to connect. Initially it was working and then as each stage progressed, time was running out. The site would crash, ”said Sparrow, adding that she was able to book appointments for her three children starting about 45 minutes later.
“I’m kind of a Jekyll and Hyde about the whole process, and now that we’re booked, I’m like, well, it’s great that we even had this opportunity. Everything I experienced today I experienced last spring when I booked my own personal vaccine. “
COVID-19: Provinces of Canada to begin vaccinating children ages 5 to 11
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