Tuesday, October 27

Business Chat

Business Chat, iPhone News, Zendesk

Zendesk Adds Support for Apple’s Business Chat

More companies can now have conversations with Apple customers in real time via Apple Messages thanks to Zendesk’s support for Apple’s Business Chat. A new report from 9to5Mac explains that Customer service software provider Zendesk has been working with Apple during the Business Chat beta to test the new service with several of its clients, like Freshly and the Four Seasons hotel and resort chain. Now that the service is generally available, Zendesk clients will all be able to add Apple Business Chat to its Zendesk environment. As Zendesk notes, many customers prefer interacting with businesses using messaging apps they are already familiar with, like Messages on iOS, rather than more traditional avenues like calls or email. “Apple Business Chat is bringing the power of conve...