BC family stranded in Saskatoon for three days after Flair Airlines flight cancellation | Globalnews.ca

Searching for answers, two British Columbia women lose hundreds of dollars after their Flair Airlines flight from Saskatoon to Vancouver is cancelled.

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Jennifer Langley told Global News that her travel nightmare began last Wednesday, when she and her family were ready to fly home to Victoria after visiting family in Saskatoon.

The flight was canceled just hours before they were due to take off, and she said they were stranded for three days until the next flight left.

Langley, who was traveling with her 18-month-old son, four-year-old daughter and her mother, said she was put on hold for three hours to get a hotel voucher and ended up having to pay for a second room for her. own pocket.

“Wait times were hours and hours to try and even get to an agent,” he said.

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The first night, Flair provided coupons for a hotel stay and food, but from there, Langley was told to call every morning for more.

The last hotel voucher was not valid, and his credit card was charged for both rooms on the third night.

“The meal vouchers didn’t arrive until 6pm too. Obviously I had to feed my children, so I went to buy food for them. My 18 month old didn’t get any food stamps, he didn’t even get anything. He wasn’t even listed for the hotel,” he said.

“The fact is that I was very lucky to have a credit card that I could draw from. But if I hadn’t, I don’t know how I would have fed my kids and made sure they had a roof over their heads. It was unacceptable.”

Click to play video: 'Okanagan woman stranded at airport for five days, loses $10K'

Okanagan woman stranded at airport for five days, loses $10K

Okanagan woman stranded at airport for five days, loses $10K

She said she filed an expense claim for approximately $728 and was told by Flair that the claim will take approximately 30 days to process.

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As a plan B, you plan to file a complaint with the federal Air Passenger Protection program.

“If they had canceled the flight and given us the hotel and the vouchers and all that, that would have been one thing,” he said. “They shouldn’t get away with it.”

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Krystle McGough was on the same flight and had no cash or credit card to cover the costs of the cancellation.

He told Global News that his parents had to send him money while he was fighting the airline for vouchers that were also late or not at all.

“It was very demeaning to have to contact Flair every day, multiple times a day, to beg for my housing and food,” McGough said.

“As someone who’s been in that situation before, when I found out I was stranded in the middle of nowhere, I thought I was going to end up on the streets.”

Click to play video: 'Okanagan woman stranded at airport for five days, loses $10K'

Okanagan woman stranded at airport for five days, loses $10K

Okanagan woman stranded at airport for five days, loses $10K

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In a statement, a spokesman for the airline said it is looking into the details of the flight and will communicate directly with its passengers.

But, according to the nonprofit group Air Passenger Rights, if an airline cancels a flight, it must book affected passengers on another within nine hours and compensate them.

If you don’t have that ability, you need to look at the competitors.

“If the airline refuses to pay, take the airline to small claims court. My most important message to Canadians is that this is not the time to be shy about taking matters to court,” said President Gabor Lukacs.

It’s a move Langley is seriously considering and said it’s a matter of principle.

“I’d rather spend the money, I don’t want Flair to have it right now.”

© 2022 Global News, a division of Corus Entertainment Inc.

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