WestJet airline announced on Wednesday that it will begin reimbursing customers whose flights to Canada have been canceled due to the COVID-19 pandemic, including those who purchased tickets from its discount carrier Swoop.
WestJet is the first airline in Canada to offer reimbursements for the cancellation of its domestic flights in the context of the pandemic.
The airline had previously offered travel credits for the majority of its canceled flights.
This time, WestJet has indicated that refunds will be made, depending on the payment method used by its customers.
The Calgary-headquartered airline said it will contact customers eligible for a refund starting Nov. 2, starting with those whose flights were canceled at the start of the pandemic last spring. .
“We have heard the concerns of travelers who want to travel safely, but also get reimbursements,” said Ed Sims, President and CEO of WestJet.
Reimbursements to travelers are expected to be made over a period of six to nine months.
Of the nearly 16,300 passengers who requested a refund from WestJet, between March and August, only 11% were successful and 39% of requests were denied, according to a document filed in Federal Court in last august.